Returns & Refunds Policy

We want every order to make you smile. If something’s not right, we’re here to help — just reach out and we’ll do our best to sort it out quickly and fairly.

Changed your mind? You can return most items within 7 days of delivery, as long as they’re unused and in their original packaging.

•     For change-of-mind returns, return shipping costs are the customer’s responsibility.

•     If your item arrived faulty or damaged, we’ll cover it — see the Quality Issues section below.

 

Before sending anything back, please note:

•     You must request a return authorisation from us first — we’ll send you the details.

•     Use a reliable, trackable carrier — we can’t be responsible for items lost in return transit.

•     Items must be returned in their original packaging in resaleable condition.

•     Refunds are issued when the issue is on our end, in line with our After-Sale Policy.

•     Evidence is required for all claims — please send clear photos, videos, or screenshots.

•     All refund requests must be raised within 30 days of delivery.

•     Approved refunds are returned to your original payment method within 5–10 business days.

Fully damaged or defective items

•     You’re entitled to a full refund or replacement — your choice.

•     Please send photos or a video clearly showing the damage.

Minor damage or partial issues

•     A partial refund may be offered depending on the extent of the issue.

•     Packaging damage alone (without product damage) is not covered.

Item shows as delivered but not received

•     An official non-delivery certificate from your local post office is required.

•     Investigations take 1–2 months — we appreciate your patience.

•     If tracking confirms delivery, we’re unable to issue a refund without further investigation.

International orders

•     Customs duties, import taxes, and local fees are the customer’s responsibility.

•     International delivery times vary. Delays due to customs are outside our control.

•     Orders refused at customs or returned due to unpaid duties are not eligible for refund.

•     Received the wrong size, colour, or item? Please send us a photo — we’ll get it sorted.

•     Depending on the situation, we’ll offer a full or partial refund, or a replacement.

•     For missing items in a multi-item order, please include a photo of everything you received.

•     Orders cancelled before processing receive a full refund — no questions asked.

•     Once an order is being prepared or shipped, we’re unable to cancel it.

•     Pre-order and service orders cannot be cancelled after payment is made.

•     To request a cancellation, contact us as soon as possible with your order number.

•     Email us with your order number, a description of the issue, and any supporting photos or videos.

•     We aim to respond within 1–2 business days.